Review date: 14 May 2007
a HotelStreet visitor from London, England wrote:
Review Subject:
Hotel Barcelo
Review title:
"Barcelo The Best"
Travel date:
August 2006
What a beautiful hotel throughout. I have been here many a time and even better now its been refurbished. It didn't' need it though. The staff are very friendly and very helpful. Alfonso, one of the mangers, could not do any more for you if needed. A truly beautiful hotel.
Review date: 31 December 2005
a HotelStreet visitor from Neath, West Glamorgan, Wales wrote:
Review Subject:
Los Gigantes Hotel
Review title:
"Certainly Not Gold"
Travel date:
December 2005
Upon a delayed flight, courtesy of Thomson Holidays – five hours in total, we were pleased to arrive at the hotel Los Gigantes in the early hours. We were pleasantly surprised to find two salads awaiting us in our rather spacious hotel room fridge which proved to be valuable. We found it very clean but somewhat dated decor for a four star establishment.
Meal regimes were somewhat regimented in that breakfast was served between 7.30-10.00. However, rather severe looks were given from waiting staff if one dared to appear later than 9.30 a.m.! Meals were repetitive and luke warm, especially breakfasts and the tea and coffee which was all self service. A small detail of beverages served by waiting staff would have improved things immensely!
We felt (my partner and I), who are in our mid 40s, that this hotel catered solely for the more senior guest from observation 65+. For example, rather sedate daily activities, boules and afternoon quizzes.
Prior to visiting this hotel, reviews stated the attentiveness of staff and friendliness. This we did not find at all! Dishes were cleared away previous to completion of meals, banging and clattering of crockery during meals and a general miserable ambience to the whole canteen (oops, sorry, restaurant). The word 'Butlins' springs to mind.
This is a Thomson's gold hotel but I feel they should reassess their whole format. Please bear in mind, Thomson, that these so called regulars (one couple have been 50 times) will one day return no more, shall we say and that there will inevitably be a new influx of faces. However, how can a younger element be encouraged to such an out of date hotel?