The five star Gran Meliá Fenix Hotel is located right in the heart of the famous Paseo de La Castellana, in front of the Plaza Colón, where the Centro Cultural de La Villa and the airport bus-stop are located.

This Melia hotel has 215 guest rooms providing the latest in modern technology and with decoration reminiscent of the English style of the 19th century. Superior rooms have an exterior jacuzzi. There are 16 suites and a royal service floor with a private reception area, express check-in and late check-out, private VIP lounge with 24 hour bar service for breakfasts, lunchtime drinks and evening meetings, free newspaper, laundry, butler and concierge services, pillow menu and aromatherapy menu, business centre, CDs and DVDs menu. All the rooms and suites have a bathroom with bathrobe, slippers and hair-dryer, Bang & Olufsen television, three telephones, high speed internet access, writing desk, CD player, electronic mini-bar and trouser press.

Facilities at the hotel include a business centre with internet access, fax and photocopy service, translations and document printing, secretarial services, hairdresser, guest relations team, butler service and private car park. Here are four meeting and banqueting halls for up to 140 people. They have modern audiovisual and electronic equipment such as plasma screens, projectors, ceiling-based projection screens, cordless microphones, teleconference, video conference and broadband connections.

The hotel is fully adapted to the needs of the disabled. The Gran Meliá Fénix offers a varied breakfast buffet from 07.00 to 11.00 hours. The restaurant 'Le Buffet' is open from 13.30 - 15.30 hours and the a la carte restaurant 'Veritas', specialising in Mediterranean haute-cuisine, is open from 20.30 – 23.00 hours. There is also an open-air terrace 'La Terraza del Fénix' right on Plaza de Colón square and which is open in summertime for dinner, acafé/bar 'Café del Fénix', piano bar '4 Estaciones' with tapas service and live music. The hotel also offers special banquets and business meals, as well as cocktail and theme parties. Leisure facilities at the Gran Meliá Fénix include a gym, 'Sensay' spa and wellness centre.

Board basis available at this hotel is bed and breakfast.