Review date: 27 October 2008 - A HotelStreet visitor from England wrote:-

Review title: "Don't Go To Sun's Gardens"
Travel date: October 2008
We booked to stay at Sun's Gardens for two weeks. We ended up moving hotels to the Liberty hotel in Playa del Ingles which was lovely. We moved hotels which cost us more money but it's a small price to pay to make you feel safe.

When we arrived at the Sun's Gardens around 11 p.m., there was just a note on the area which they classed as a reception to say our key was in the apartment with our name and our apartment number which I didn't feel safe about. Any one could be hiding in the room. Also, there was no one around and we wanted to hire a safe. When we got in to our room, I really didn't like the back door and window. The back door just had a chain and a latch which you could tell had been forced open in the past and straight away I didn't feel safe. Then we found out that people were breaking in, smashing the window and opening the chain of the back door. While we were there, the Sun's Gardens hotel got broken into four times in just over a week. They were breaking in while people were in the rooms and when it was light. The hotel staff wasn't bothered by this. They just fixed the glass and put new people in the rooms. When I asked one of the ladies if it happened all the time, she said yes. We also suggested they cut the tree down and put better fences up so they couldn't get in as easily but the lady said they just come around the front.

There was no security and the hotel staff go when the bar/reception closes at 10 p.m. Then there's no one on site if you have any problems. The hotel site was open to anyone to walk around. Most hotels you have to walk through a reception to get to your room.

The staff were lovely and helpful at first and their English was excellent. We thought this was odd, because when we had a problem, they said they didn't understand. Did not see a manager once while we were there, even though we requested to see him many times.

The beds were like camp beds. Double beds were two single beds pushed together. Don't even bother trying to roll over in the night as the noise of the mattress is horrible. Our room was still dirty after they cleaned it. You could smell bleach but the floor was dirty. They didn't change our bedding while we were there I could tell because I had a make up mark on my pillow and a cigarette burn in my quilt.

We hired a safe but it was tiny. When they broke into your apartment, they took anything they could get their hands on.

The hotel got really noisy and loud at weekends with the Spanish staying for the weekend. They would walk around after 12 a.m. shouting and playing loud music in their cars. I really wouldn't want people to stay here in the future for their own safety.

Review date: 21 October 2008 - A HotelStreet visitor from Wales wrote:-

Review title: "Has No Security"
Travel date: October 2008
I stayed at Sun Bungalows from the 13th of October to the 20th. Holiday was good - apartments were very bog standard but didn't mind too much as we didn't pay a lot anyway. While we were there, the hotel was burgled four times in one week. my apartment included. They got in easily as there is no security here what so ever. The reception shuts early and as soon as they have gone, there is nobody on the site. We had gone out for two hours in the evening, came back and our apartment had been broken into. There was no help from police or staff. Worst place I have ever stayed! Nobody then felt safe. They even broke into someone's apartment while they were there. I would not recommend you stay here!

Review date: 29 September 2008 - A HotelStreet visitor from Scotland wrote:-

Review title: "Sun's Gardens"
Travel date: September 2008
The staff were really great and the bungalows were great - the only thing was the beds but apart from that, I would go back in a minute. Can't say a bad word about Sun's Gardens and its staff. Had a fantastic holiday and met some lovely people. Thank you.

Review date: 29 October 2008 - A HotelStreet visitor from UK wrote:-

Review title: "Not Happy"
Travel date: October 2007
I stayed at the Sun's Gardens for two weeks and after reading the holiday reviews on here, I was expecting entertainment, clean rooms, a 24 hour reception and restaurant. There was no entertainment and no restaurant.

When we arrived, we had no idea where we were going. Eventually we found an A4 size piece of paper with our name and room number. It also said our key was in our room which we thought wasn't right. Every other hotel we have stayed in in the past has a 24 hour reception and night security on the complex. When we arrived we wanted to hire a safe straight away but there were no one around. It said on the shutter, which they classed as a bar/reception, that if we needed anyone to go to room one which we did. This was empty and empty all holiday.

I didn't think the back doors of our apartment were safe. I had a walk out to have a look over the wall and I was shocked to see the fence had been ripped in places. We later found out that people where getting broken into and this was one of the ways in. Why had the owners not warned people?

The pool was lovely and well looked after but the pool cleaning man would come every morning around 5.30 a.m. and drag the sun loungers around the pool. This kept you awake.

The reception closed at 10 p.m. every night and then there were no one on the complex if you needed anything.

The sun beds were awful. The sun beds didn't adjust so you had to lie down all the time. We found that the cleaners didn't clean our room properly. The beds were always made but they never cleaned the floor. Clean towels always smelt dirty.

The locals used to come and stay in the rooms for the weekend. I found them loud and they were using the pool in the early hours of the morning and playing loud music until 3 a.m.

The hotel is in the middle of nowhere. The nearest place to eat is 'Holiday World' which has one restaurant, a place to bowl, one bar and lots of fair rides. We also though it was weird that no holiday companies used them any more, e.g. Thompson and Thomas Cook.

Maspolomas beach is out of this world and there are some nice restaurants along the front. I would not recommend the market as we were told it was full of pick pockets. If you have already booked to stay here, I would book another hotel to stay in but Maspalomas is lovely.

Review date: 08 October 2007 - A HotelStreet visitor from Cornwall, England wrote:-

Review title: "Excellent. Could Not Fault It"
Travel date: September 2007
I have just enjoyed a fabulous stay at Sun's Garden. They are little houses around the pool area, fully equiped, fresh towels and clean sheets provided and ample room for two. A nice enclosed garden area to sit out in with a little washing line provided, very friendly staff and easy to book taxis.

My only bad comment was I found that the reception closed a little too early. I would highly recommend here to stay for your holiday. Excellent.