The Santa Catalina Hotel is situated in the residential area known as 'Ciudad Jardín' (the Garden City), in the middle of the Doramas Park, with either sea views or overlooking the subtropical gardens. The hotel is close to the main commercial zones (Triana, Mesa y López, shopping centres) and areas of interest (Congress Palace, Exhibition Institution, Alfredo Kraus Auditorium) with access to both the port and the airport.

The Santa Catalina has 202 rooms, including 14 junior suites and two senior suites, most of them with either park views or sea views and a balcony or terrace. All rooms are decorated in colonial style and were renovated in 1997. They are equipped with a marble bathroom with toilet amenities, satellite television, telephone, air-conditioning, radio, mini-bar, hair- dryer and safety box (free of charge). Smoking and non-smoking rooms are available on request and room service is available 24 hours a day, offering guests a varied menu of meals, afternoon snacks and drinks. The breakfast buffet is served in the 'Arencibia' restaurant. For business breakfasts, there are some private rooms available which can accommodate from two to 18 guests. The restaurant also has an a la carte menu. Located on the ground floor, with views of the Doramas Park, guests will find the 'Carabela' cocktail-bar, where a selection of national and international beverages are served. A range of snacks, as well as a nutritionally designed menu and low-calorie beverages are offered at the outdoor swimming-pool snack bar. The hotel has some private rooms at its disposal in addition to the two major ballrooms, which boast a capacity from ten to 1,000 people, depending on the event. Each ballroom is decorated with a different motif. As a result, the ballrooms are transformed into the appropriate setting for events of any nature, be it banquets, presentations, weddings, conventions, conferences or meetings. All types of audiovisual equipment, permanent installations, mobile phones and multimedia equipment can be placed at guests' disposal. All rooms have air conditioning, telephone and ADSL internet connection.

Other facilities at the Santa Catalina include 24 hour medical service, laundry and dry cleaning service for clients from Monday to Sunday, concierge service, rent-a-car with or without a driver, as well as minibuses, buses and limousines, free parking for clients in a reserved area in front of the hotel (ten spaces) or in the underground parking lot (100 spaces), babysitter service on request, currency exchange, secretarial services on request, television lounge, boutique with all the bathroom accessories at the Agua Vital Spa Centre, fax service, computer use, internet, e-mail and office equipment available at the business centre. The business centre offers a work-station with computers, printers, fax, ADSL internet connection, e-mail, video conferencing, secretarial service, hiring of mobile telephones, video, photocopying service, courier service, scanner, text translation service, interpreter and simultaneous translation.

The spa centre in the Santa Catalina offers sports, relaxation and personal care, combined with professional members of staff. The centre has such facilities as an outdoor salt-water swimming pool, indoor salt-water swimming pool heated to 29ºC, underwater pressure jets, waterfalls, individual and communal jacuzzis, Vichy shower, counter-current swimming, sauna and Turkish bath, relaxing and therapeutic massages, cardiovascular and strength machines area, jogging track, face and body care programmes, health food restaurant, hairdresser and boutique.

Board basis available at this hotel is bed and breakfast, half board, full board, all inclusive or room only.