The NH Palacio de La Merced is located in the heart of the city of Burgos, on the banks of the River Arlanzón, overlooking the cathedral, the Arco de Santa María and the Paseo del Espolón. The NH Palacio de la Merced occupies a landmark building dating from the 16th and 17th centuries, with a gothic cloister in the hotel's interior. It is close to the railway and bus stations and easily accessible by road (N-1).

Facilities at this NH hotel include a café bar, seven halls accommodating from 10 to 600 attendants for conferences and banquets (with audio visual equipment), dry cleaning service, fax and photocopy service, fitness centre, wireless internet access, ironing and laundry services, massage service, newspaper stand, restaurant 'Rincón de La Merced', roof terrace, shoe cleaning service, solarium, video games, on site car parking, 24 hour room service, sauna, gym and breakfast buffet in the breakfast room.

Rooms at the NH Palacio de La Merced have air-conditioning, bathrobe, canal+, choice of pillows, telephone, hair dryer, internet connection, mini bar, pay per view films, telephone in the bathroom, safety deposit box, satellite television, radio, smoke detector, toiletries kit and desk. Connecting rooms, deluxe rooms, junior suites, non-smoking rooms, premium rooms, rooms adapted for the disabled, standard rooms and superior rooms are on offer.