The five star Sheraton Bilbao Hotel is located in the heart of the new business, leisure, and cultural centre of Bilbao, close to such emblematic places as the Bilbao Guggenheim museum, the Euskalduna conference centre and concert hall and the museum of fine arts in the Doña Casilda Park.

Facilities at this Sheraton hotel include the restaurant 'Aizian' with a choice of traditional dishes and the café 'Chillida' offering a lighter fare with fixed-priced menus and quicker meal choices. The 'Terrace', located on the lower level of the hotel in its own little corner adjacent to the Café Chillida, is open from Spring to Autumn. The hotel features seven rooms that can be used for conferences, business meetings and banquets and accommodate up to 340 people. Located on two floors, the versatile rooms are all equipped with modern technology.

The fitness centre is located on the sixth floor and has views over the estuary. The hotel has an outdoor air-conditioned swimming pool with views of the hillsides bordering the city of Bilbao, a sauna and massage parlour.

The hotel also displays a collection of contemporary art and a collection of Spanish ship models which help to preserve Bilbao 's history as an important port.

The Sheraton Bilbao offers 211 guest rooms, including 21 suites. The rooms are designed for double occupancy and feature the Sheraton 'Sweet Sleeper' bed, 25 inch digital television, in room movies, wireless high speed internet access, mini-bar, air conditioning, central heating and marble bathroom with heated floors and separate bath tub and shower stalls. The suites are equipped with a hydro-massage bath and the executive or more exclusive suites also feature plasma television.