The four star NH Palacio de Oriol Hotel is located overlooking the Abra Bay in Santurce, Bilbao and occupies a palace built in 1902. Declared one of the city's historic monuments, the building has been carefully renovated. The internal courtyard and a chapel, facing the street is a typical example of early twentieth century eclecticism, which has been preserved.

This NH hotel offers 96 rooms, one suite and one junior suite, all equipped with a telephone, satellite television, canal +, internet connection, mini-bar, air conditioning, toiletries kit, hair dryer, piped music, choice of pillows (firm, soft, duvet) and 24-hour room service. Some rooms are specially adapted for disabled guests.

Facilities at the hotel include the 'El Palacio' restaurant serving local and traditional food, bar-cafeteria, based in local and traditional food, five function rooms (for from ten to 500 people), business centre, laundry service, covered in-door parking, summer terrace and business area.