Hotel Summa Paguera

Hotel is smart enough and has four star amenities such as gym and indoor pool but location, outlook and in particular the staff let this down.

Restaurant food not kept at an adequate temperature whatever time you went in. Tables not laid ready and no-one wanting to serve drinks. One waiter was scruffy with his shirt never tucked in. Hygiene seemed a low priority. Waiters would clean old food from plates, then take over the show cooking without washing. One waiter was even smoking in the hotel corridor which has a no smoking sign for guests. Bar was empty most nights because it was difficult to find some-one to serve and entertainment programme wasn't kept to. I know it was coming to the end of season but the hotel and resort were nearly full.

Pool area was pleasant but only room for 16 sunbeds. A second area near the indoor unheated pool had six more beds in a garden area but this was overgrown and scruffy with the grass in places higher than the beds.

Cleaning staff did keep the place looking nice and seemed more efficient and polite that any of their customer facing people.

Could not recommend this hotel though on any level. Paguera itself was good with three lovely beaches, good shops and bars. Mainly geared for the Germans though who make up the vast majority of tourists here. It is a great base with easy and cheap travel to Palma, Magalluf, Andratx and its port.

If you need traditional English fare, try 'Bambooze' by Tora beach. In the evening for good Spanish entertainment with singing, dancing and guitar playing try 'Romantico' on the main street. Service here was also excellent. For some easy listening and if you like old time dancing 'Rendezvous' beer garden on Palmira beach has live music each day, some English and some German songs. The Germans certainly enjoy it.