Review date: 22 August 2005 - A HotelStreet visitor from Glasgow, Scotland wrote:-

Review title: "Wouldn't Return In A Million Years"
Travel date: August 2005
The pool area is not safe. It is fully tiled and there are no anti-slip precautions or barriers between the walkway and the pool. There are no signs warning against running and that the pool area is slippery. My six year old son slipped on the wet water at the stairs adjacent to the pool and fell the five foot drop straight into the deep end, splitting his head open on the way down. He could have drowned as a result of this, however thankfully remained conscious, but needed three staples in his head.

After several attempts to speak to hotel management regarding how dangerous the pool area was, we eventually spoke to a woman at the reception desk. Her response was to accuse my son of running next to the pool (he wasn't) and to put her fingers to her ears and walk away to deal with other guests waiting at reception when we were arguing our case. This is the most shockingly rude and disrespectful behaviour I have ever come across from any hotel staff, never mind a so-called four star, especially given the severity of my son's accident.

I would never return to this hotel even if I was paid. Its part of a German chain and it shows. Around 80% of the guests are German and the food in the restaurant caters for German taste - Mediterranean tripe, rabbit or kidney stew anyone? There's no children's menu and as far as we were concerned, only the salad bar and chips were edible. After the first week we were eating out, which defeated the purpose of paying for a half-board hotel. Apart from a few exceptions, the waiting staff were generally rude and you felt you were causing a nuisance standing waiting on a table.

The only positive aspect was that the rooms are nice and spacious, providing you don't get a room facing the back car park and wall. The air-conditioning wasn't up to much, however the cleaning service is superb and in fact the cleaners were the only friendly staff in the whole hotel.

In summary, based on our experience of the hotel, I'd advise anyone reading this to save their cash and go for a nice apartment complex instead.

Review date: 15 July 2004 - A HotelStreet visitor from UK wrote:-

Review title: "Your Hotel Was Great"
Travel date: June 2004
Your hotel was amazing and the food was lovely. My favourite people that worked in the dinner hall and who were very nice were Manolo and Toni. I also liked the little sweets at the reception desk.Mmmmmmmmm..... I had a little look at the indoor pool and I think it looks lovely too. I hope you liked my review and I think your hotel should be a five star.