Cinco Plazas Apartments

Review date: 17 January 2010 - A HotelStreet visitor from Ireland wrote:-

Review title: "Cinco Plazas Apartments Very Impressive "
Travel date: January 2010
I found the Cinco Plazas apartments very clean with very friendly staff. They were helpful. Trying to go back for August but I think it's booked out so upset because I think it was a lovely complex. Definitely going back.

Review date: 13 May 2009 - A HotelStreet visitor from Southampton, England wrote:-

Review title: "A Lovely Place To Stay In A Great Location"
Travel date: April 2009
We booked a week at the Cinco Plazas through Thomson for the 30th April. We had read lots of reviews, good and bad and went with an open mind. Our stay was wonderful and are returning again for two weeks at the end of June.

Arrival and reception - upon arrival we entered a very large reception area with very shiny polished floors, a shop to the left, restaurant entrance and sofas in front and the main reception desk to the right and next to that is the Thomson and First Choice desk too.

The two Spanish receptionists were very friendly and we were welcomed and asked for our names and passports. (They keep your passports overnight to check details etc. We got them back the next day). We were told some information about the hotel and given our key and a map of the hotel. We were told where our room was and off we went.

The rooms/apartments - we had read that rooms were very spacious and that was right. We were given a ground floor apartment which outside has a small outside area which is quite private and has a long tiled bench, a patio table and chairs and a small airer for drying washing.

Through the main door we entered a large open plan room with sofa bed and coffee table to the left, cupboard with TV on top to the right, a dining table with four chairs far left and on the far right is a small kitchenette which includes microwave, sink with washing up liquid and sponge, small hob with two rings, toaster, kettle, coffee maker and fridge with icebox. The cupboards and drawers are well equipped with saucepans, frying pan, plates, cutlery and a tea towel. Everything you need to make a small meal and breakfast etc. No oven/cooker though.

The bedroom at the back had twin beds pushed together with two bedside tables and a large built in wardrobe with a few hangers and some more shelving and drawer space. There is also a fan in the bedroom which came in handy at night as we didn't want the windows open on the ground floor and also there is a safe in the wardrobe but we didn't use this as it is chargeable.

The bathroom has two doors, one from the bedroom and one from the living room. It has a shower over bath (although you can't use the bath as it has no taps or plug), toilet and sink. Everything was very clean and tidy.

The only complaint we have about the room was the TV. There are only about three free channels, two Spanish ones and the only English channel is CNN! If you want to watch any of the other channels, they are chargeable!

The beds were very comfortable, with a sheet and top blanket for cover and there is an extra blanket in the wardrobes (which also doubles up as a very good sun bed cover)! There was only one pillow each which was a bit annoying so we asked at reception and they brought us an extra one each straight away.

The only other thing I would have liked was soap or hand soap for hand washing.

Maid service - we found the maid service to be a bit odd. Don't get me wrong, they did a very good job but it seemed a bit random. We arrived on a Thursday and the next day our room was cleaned and towels were changed etc. Then we had it done the next day too. Then we didn't see them again for four days and then they cleaned again the day before we left! Seemed a bit strange but never mind! The maids didn't speak a word of English apart from the words 'clean now?' and they would yabber away very loudly to each other and keep using our telephone to ring reception but never mind!

You are provided with a broom and mop to clean the room yourselves, if needed.

Problems - one day we had a shower and the water was draining from underneath the bath. It seemed the pipes were blocked. The staff came to sort it within ten minutes and it was fine for the rest of the holiday.

Hotel facilities - there are three swimming pools and each pool is surrounded by apartments. We stayed in the main big pool which is by the restaurant and seems to be the busiest.

The pool was very clean and tidy. It is a salt water pool but not too salty and I found this better as chlorine makes my eyes sore.

The thing I read about most before we went was the sun bed problem! Well, I can say we never had a problem getting sun beds - there were always plenty stacked there during the day and we even ended up keeping one for sunbathing on our front veranda but I can definitely see it being a problem during the summer holiday peak season because I hear there are double the amount of guests. They do chain the sunbeds up at night only because they have had vandals and people stealing them!

The hotel offers a restaurant which serves breakfast, all day snacks and dinner with evening entertainment. Well, we had a lunch snack on the last day and it was very good value for money and the staff are friendly. They also offer ice creams (1.26 euros for one scoop and cone of Carte d'Or). There is also a kids' club which runs most days offering various activities and which seemed to be very popular.

Also bingo and water polo is organised daily for everyone, held in the main pool at 4 p.m. which can get very noisy!

There is also an on site laundry which we didn't use, a kids' play area with brand new equipment, two rooms which you can rent for 25 euros on the day you check out if your flight isn't until later on and also a luggage room where you can store your luggage on the last day but they charge one euro per weighing for the weigh machine which I wasn't very impressed with! There are pool tables around the swimming pools.

The shop on site is cheaper for most things like cereal, milk and ham etc but more expensive for other things so try Netto or shop around.

The Thomson rep Andrew is a nice guy but doesn't seem to be around that much but when he is, he does get involved with things.

Location - the hotel is at the top of a hill (not too steep but probably not great for disabled or elderly people). It is based in the resort of Puerto del Carmen which is the busiest resort on Lanzarote. It is in a very good position for accessing all of the local restaurants, clubs and shops etc.

Next door is a Netto for shopping but it's not the cheapest so shop around. Also next to that is the 'Spinakker' pub which is great for beer and pool but we didn't try the food.

Across the road is car rental (Autos Feber) which seems to be the cheapest around.

Walking down the hill brings you down to the main strip of entertainment and the beach. Turn right for some of the main restaurants and nightclubs (the 'Royal' for excellent food and the 'Tropical' for cheap drinks and dancing) (Avoid 'Niki Beach' and 'Tequila' bar as they have nasty pushy touts and lie about what free things they can give you).

Turn left for the quieter part of town, mini golf, gift shops and some smaller restaurants.

The beach runs right along the strip. If you want sunbeds and the busier part keep walking to the right. But there are some small coves along the way.

All in all, the hotel is very good for all the family, clean and we had no complaints at all.

Review date: 19 February 2009 - A HotelStreet visitor from East Sussex, England, UK wrote:-

Review title: "Excellent Complex!"
Travel date: February 2009
The Cinco Plazas apartments were very clean, the maid service was very impressive and the general complex maintenance was fantastic.

The reception staff were very friendly and helpful. When we requested two extra pillows, we found them in our apartment when we got back that same day.

All three of the complex's pools were in stunning condition, especially the main square shaped one as it was all tiled whereas the other two were not.

The only one complaint we could say about the apartments was the fact they were a bit on the noisy side. You could hear your neighbours from either side of a night.

The complex is situated in a great location, close to the beach and the main strip with loads of bars and restaurants. ('Bottles Bar' does a top notch English breakfast!) Overall a definite recommendation for a sunny holiday in Lanzarote!

Review date: 15 May 2008 - A HotelStreet visitor from Newcastle, England wrote:-

Review title: "Cinco Plazas"
Travel date: May 2008
Cinco Plazas was great as we expected. We had stayed there before so knew what to expect. We telephoned the day before we arrived and asked for a ground floor apartment and they gave us one.

Only problem we had was we had to be out of our room by 11.00 and weren't being picked up until 19.30. We needed a room because we have two small children. They couldn't give us a room or rent us a room so we had to go to the Plaza Azul next door and they let us have a room for 35 euros. Very helpful receptionist at the Azul.

Review date: 22 October 2007 - A HotelStreet visitor from Bury, England wrote:-

Review title: "Cinco Plazas"
Travel date: August 2006
The Cinco Plazas hotel is fabulous - clean, friendly staff, nice people, clean pools, beautiful rooms. By far the best holiday I have ever had but it helps with Lanzarote being my second home. I love it there - wouldn't go anywhere else.