An historical building, totally refurbished respecting its 19th centuary façade in 2002, the four star Gran Puente Colgante Hotel is located beside the Puente Colgante de Bizkaia (transporter bridge) in Portugalete, with views over the Bilbao river estuary and of the sea. The hotel is situated opposite the residential area of Getxo and Neguri with an underground metro connection to Bilbao, which is 12 kilometres away. It is just six kilometres to the exhibition centre and 12 kilometres to the airport.

The hotel has dual access for vehicles and pedestrians from the riverside walk of Muelle de Churruca, as well as a cafeteria with an outdoor terrace with views of the Abra and over the transporter bridge. The 'Auntz' restaurant offers Basque cuisine, as well as nouvelle cuisine. The hotel also features a banqueting suite, lounges and function rooms that are fitted to hold conventions, exhibitions, congresses and all kinds of other events, with a capacity for up to 200 participants. All these rooms have air conditioning, central heating, natural light, telephone and fax service, as well as other equipment required to carry out the event. There are several lifts and a car park inside the building itself.

The Gran Puente Colgante has 74 guest rooms, of which four are suites. All rooms are external and many have balconies. All are equipped with air conditioning, a bathroom with hair dryer, telephone and television.